Returns and Refunds Policy
|
Return Window
|
Products can be returned within 30 days of receipt |
|
Eligible Items for Returns
|
With a few exceptions, regularly stocked products can be returned. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. |
| Conditions for Returns |
Products should be unused, undamaged, and in their original packaging. You’ll also need the receipt or proof of purchase. |
|
Return Shipping Costs |
A free prepaid return shipping label will be available for download and print. |
|
Restocking Fee
|
A restocking fee of 20% of the item(s) cost will be deducted from the refund amount. This fee applies to orders delivered to both commercial and residential locations.
|
| Exchanges | The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. |
There are four steps in the return process:
Open a return request by following these simple steps:
- Log in to your account, or create a new one using the email address you used to place an order in our store.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return. Copy your order number.
- Email us at support@suppliersam.com with your order number in the subject line. Include the reason for your return in the email.
- If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
Damaged Products
If you receive a damaged order, please follow these simple steps:
-
Visible Box Damage on Delivery:
- Take clear photos of the damaged box.
- Refuse the package.
- Note the damages with the delivery driver on the Bill of Lading or Freight Bill.
-
No Visible Box Damage:
- Inspect your package immediately upon receiving it.
- If the product is damaged, take clear photos.
-
Contact Us:
- Email our customer support team at support@suppliersam.com with your order number, a description of the issue, and photos.
Our customer support team will promptly arrange for a replacement unit to be sent out.
IMPORTANT NOTE: All damages must be reported within 24 hours of delivery. Claims reported after this period will be denied. All damaged products must be returned to qualify for a refund or replacement.
Exchange Policy
- Reporting Period: Exchanges must be reported within 30 days of delivery. We cannot accept exchange requests after this period.
- Restocking Fee: A restocking fee of 20% will apply to all exchanges.
- Condition of Products: Only uninstalled, unused products in their original packaging (including box and/or pallet) are eligible for exchange. Products that have been used or installed cannot be exchanged.
How We Process Exchanges
- Return Arrangement: We will arrange for the return of the product(s).
- Inspection: Our warehouse team will inspect the returned product to ensure it is in new condition.
- Refund: Once confirmed, the customer will receive a refund minus the restocking fee.
- New Order: The customer can then place a new order for the desired exchange item.
Refund Processing
Once your return or exchange is received, inspected, and processed by our warehouse, a refund will be issued. The refund will be credited to your original payment method and may take up to 72 hours to show on your statement.
Still need help?
Have a chat with our representative, we’ll be glad to help.
