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Hassle-Free 30-Day Returns
Hassle-Free 30-Day Returns
30-day return policy means you have 30 days after
receiving your order to request a return.
30-day return policy means you have 30 days after receiving your order to
request a return.

Returns and Refunds Policy

Return Window
 Products can be returned within 30 days of receipt
Eligible Items for Returns
 With a few exceptions, regularly stocked products can be returned. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Conditions for Returns 
 Products should be unused, undamaged, and in their original packaging.  You’ll also need the receipt or proof of purchase.
Return Shipping Costs

A free prepaid return shipping label will be available for download and print.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

There are four steps in the return process:

A. Open a return request

To open a return request please follow instructions below.

B. Ship your item

Download the provided prepaid return shipping label and use it to return a product you have purchased to our address.

C. Return is on the way

Our return department receives your item(s) and inspects it for potential damage.

D. Refund issued

In 2-3 business days after we receive your return a full refund will be issued to your original payment method.

Open a return request by following these simple steps:

  • Log in to your account, or create a new one using the email address you used to place an order in our store.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return. Copy your order number.
  • Email us at support@suppliersam.com with your order number in the subject line. Include the reason for your return in the email.
  • Once we receive your return request, we will email you return instructions and a prepaid return shipping label. Once the item is received and processed, a full refund will be issued.

Damaged Products

If you receive a damaged order, please follow these simple steps:

  1. Visible Box Damage on Delivery:

    • Take clear photos of the damaged box.
    • Refuse the package.
    • Note the damages with the delivery driver on the Bill of Lading or Freight Bill.

  2. No Visible Box Damage:

    • Inspect your package immediately upon receiving it.
    • If the product is damaged, take clear photos.

  3. Contact Us:

    • Email our customer support team at support@suppliersam.com with your order number, a description of the issue, and photos.

Our customer support team will promptly issue a full refund to your original payment method once the damage has been confirmed.


IMPORTANT NOTE: If your item arrives damaged, we will offer either a full refund or a free replacement — no return required.

Refund Processing

Once your return is received, inspected, and processed at our warehouse, we will issue your full refund. Please allow up to 72 hours for the full refund to appear on your bank statement.

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Still need help?

Have a chat with our representative, we’ll be glad to help.

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