Return Policy
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Return Window
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Products can be returned within 30 days of receipt |
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Eligible Items for Returns
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With a few exceptions, regularly stocked products can be returned. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. |
| Conditions for Returns |
Products should be unused, undamaged, and in their original packaging. You’ll also need the receipt or proof of purchase. |
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Return Shipping Costs |
A free pre-paid return shipping label will be available for download and print. |
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Restocking Fee
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A restocking fee of 20% of the item(s) cost will be deducted from the refund amount. This fee applies to orders delivered to both commercial and residential locations.
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| Exchanges | The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. |
There are four steps in the return process:
Open a return request by following these simple steps:
- Log in to your account, or create a new one using the email address you used to place an order in our store.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return. Copy your order number.
- Email us at support@suppliersam.com with your order number in the subject line. Include the reason for your return in the email.
- If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
Still need help?
Have a chat with our representative, we’ll be glad to help.
